I just called the 800 number for Cascade that all of the online information directs me to call. I was told that I could check to see if a local retailer would replace this Cascade R with something that's "certified", problem is she says "most retailers don't have any helmets left to exchange" and my second problem is, this helmet is customized making it nearly impossible to exchange. The real intent of my phone call was to determine if these helmets were decertified because of a safety issue or is it truly a paperwork misunderstanding? I never got the straight answer and the representative suddenly was very quiet when I informed her that my son, on his very first day of wearing this brand new Cascade R $300 helmet suffered a pretty significant concussion.
Does anyone have the real scoop as to why these helmets have been decertified?
I called our local LU and was told their President and the President of Cascade are in contact daily, and the issue is really problems with the Cascade instruction manual not being updated from the prior Cascade model instructions. The NOCSAE position was that this helmet failed tests, and is not a paperwork item at all. I don't like hearing a backstory from Cascade that does not comport with the NOCSAE findings, because that is all that will matter now.
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