They don't have a choice. In the very least, you were sold a product that was not as it was represented, if not worse. Demand an immediate exchange. Any retailer that doesn't oblige you is irresponsible at best. [/quote]

Well, go give that a shot at your local LU or other dealer. They will not give you a refund or an exchange and will further instruct you to hold tight and all of this will be over soon because its a paperwork issue, which is what Cascade is telling them to tell you. I wasn't able to get any exchange or rebate whatsoever, and I can understand that LU and others are not too psyched to take a financial bath for Cascade, because it is not their fault. I am not cross with LU, but steamed and done forever with Cascade. They are failing the customers and hiding behind a story we all know is false. The only thing NOCSAE is likely to do soon is ban the other Cascade models as well.