I just called the 800 number for Cascade that all of the online information directs me to call. I was told that I could check to see if a local retailer would replace this Cascade R with something that's "certified", problem is she says "most retailers don't have any helmets left to exchange" and my second problem is, this helmet is customized making it nearly impossible to exchange. The real intent of my phone call was to determine if these helmets were decertified because of a safety issue or is it truly a paperwork misunderstanding? I never got the straight answer and the representative suddenly was very quiet when I informed her that my son, on his very first day of wearing this brand new Cascade R $300 helmet suffered a pretty significant concussion.

Does anyone have the real scoop as to why these helmets have been decertified?