I normally don't think it is wise for people to identify themselves on this forum, but in this case, the player's Mom represented herself and her daugher well by explaining why they made a move. She did not sound toxic, absentee, or crazy to me. Bait and switch is a major problem with all travel programs, not just in coaching, but roster placement, playing time, and other issues. It sounds like this program didn't just over-promise, but they actually misled the family about the availability of goalie coaching. They had better hire a real goalie coach and stop playing games or they are not going to have trouble getting new goalies in the program.