When I am looking to purchase something I always look at the reviews. There are always a few people who write bad reviews. When the majority of the reviews are bad I move on to the next item. Move on to the next item. There are other options. Talk to parents, talk to coaches, talk to kids. Don't just talk to the director or a parent. There will always be a parent who has or had a great experience and vice-versa. Travel lacrosse is a big commitment. Do your research.