The thing I find most surprising about these tryouts is nobody grasps customer service. Why wouldn’t clubs hold a meet the coaches session for parents during the tryouts. Not that hard. For example, at the 20xx age we are having 2 teams and here is the staff for each. Please come ask any questions you want of the coaches and directors about practice, playing time, philosophy, etc, etc. Parents would eat that up and feel comfortable vs an email invite and some bio of guy they never met. Put a face things and sell the product and then walk the talk and it’s that simple. We forget we are the clients as we continue to invest in youth sports.
